Frequently asked questions
What is Moissanite?
Moissanite is a lab-created gemstone. Visually similar to a diamond, moissanite actually offers even more sparkle and fire, creating a unique and eye-catching shine. With a hardness of 9.25 on the Mohs scale, it is highly durable and perfect for everyday wear.
Moissanite is an ethical and affordable alternative to diamonds, as it requires no mining and has a significantly lower environmental impact. Despite its lower cost, it maintains its clarity and brilliance over time without becoming cloudy or easily scratched.
In short, moissanite is a modern choice for those seeking a beautiful, durable, and responsible gemstone—without compromising on quality or appearance.
What is the return policy?
We offer a 30-day return policy from the date you receive your item. Items must be unworn, unused, and in original packaging. A 59kr flat return shipping fee applies.
Custom items and earrings are non-returnable due to hygienic reasons.
To start a return, contact support@gracey.se
Can I request custom or personalized jewelry?
Yes, we offer custom and personalized jewelry upon request. Please contact us at support@gracey.se for details, availability, and production timelines.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information.
Orders are typically delivered within 1–3 business days. During periods of higher demand, delivery may take an additional 2–3 business days.
What materials are your jewelry made from?
Our jewelry is crafted using high-quality moissanite diamonds, set in S925 sterling silver with a durable 18K white or gold plating for a luxurious finish and long-lasting shine.
How much does shipping cost?
We are pleased to offer complimentary shipping on all orders, ensuring a seamless and refined shopping experience from checkout to delivery.
